Our support options let you use the right level of support services to meet the needs of your business users. Each support level provides you with multiple ways to access our customer support personnel to resolve issues.
KoBold offers technical support or break/fix services that are delivered for specific software products. These services can be provided under long-term support contracts or as ad-hoc, pay-as-you-go, incident-based support.
- Ad-hoc support is designed for businesses that do not need regular service or support.
- Long-term support contracts provide support based on an agreed service level, and are designed for organisations with a fixed IT budget.
Software support services may include new product installation services, installation of product updates, migrations for major releases of software, and support for custom application software.
Our business consultancy services help our clients to achieve growth in highly competitive and difficult markets. We work with clients large and small, focusing on performance, profitability and efficiency.
Logging a support call
KoBold operates a dedicated Help Desk phone line. Clients are able to call this number between 8.30am and 7.00pm (AEST) and log a call with one of our operators. Clients may also log a call online through our help desk system.
When a call is logged, the client receives a tracking number which will allow them to see at what stage the issue is during resolution. Our constant communication with clients throughout the resolution process gives them confidence that we are taking care of their issue.
Clients using our support services
We currently provide Australia-wide help support for a range of clients and software products, including:
- Australian Defence Force
- National Blood Authority
- Brisbane City Council
- Architect’s Office