We do this by:
- Developing a clear understanding of the business purpose, its environment, stakeholder needs, risks, and opportunities;
- Characterising the business and its Products & Services;
- Providing insight to support critical, timely decisions, and to identify business strategies, targeted outcomes, changes and implementation activities;
- Assisting with delivery and support of selected solutions to address organisational gaps and outcomes.
A Critical Success Factor in meeting and exceeding client and customer requirements and expectations is a quality system. This system enables us to measure and continuously improve the quality of our people, service, products and operations in order to meet and exceed customer satisfaction to agreed cost and schedule, whilst increasing company value to our shareholders.
As the Managing Director, I make the quality of the services provided by the KoBold Group my responsibility. I will discharge my responsibility through the management team who will ensure that this Quality Policy is understood, implemented and maintained throughout the company.
Jeffrey M Bugden
14 December 2017